For Others

“How may I serve you?” If we were playing trivia, you might be tasked with connecting this phrase with a particular restaurant. Do you know which one uses this question to focus on excellent customer service, along with “My pleasure”? Many organizations use taglines, mantras, and Catchphrases (See Lesson of the Slime Mold) to unite …

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Put Down the Phone

It’s a sunny Saturday, the third weekend in October. The air is crisp with fall, there’s no humidity, and yet, it’s warm and comfortable. An ideal weather day, in my opinion. Where would I find a contented you? Out on the golf course, in the backyard, or at a college football game? For this sports-minded, …

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