Several years ago, my attempt at a pilot program designed with the objective of encouraging our sport management students to broaden their familiarity of the sport industry, (especially to encompass sports outside of the one they presently identified with) was met with a mediocre response from leadership and students. With an approach more akin to …
Tag: transformational relationships
Bump the Lamp
Other than working in women’s retail for a short period of time in high school, very few of the jobs I’ve held would be considered working in customer service; however, over the years, I’ve come to believe that most of us actually engage in more hospitality opportunities than we realize. Although the responsibilities described in …
Digital Natives
In efforts to bridge the gap between my generation and the emerging adults that are currently within my sphere of influence, I’ve immersed myself in great tomes of generational theory. The sport marketing course even contains a module on generational marketing since a sport organization’s fan base may extend over a broad range of age …
Just Be Curious
http://www.pbs.org You are now challenged to NOT smile when you view the picture of Curious George! His portrait adorns the wall of my office to the delight of one of the Sinclair children, but George is gazing through his binoculars dreaming about what adventures lie ahead as a reminder to all my students, and myself, …
Transactional vs. Transformational: Toilet Paper
The story of my experience at the Wingate by Wyndham in Loveland, Colorado, this week may become the foundation for multiple presentations to come in the sport management classes at Union on topics such as customer service, being others-centered, and the defining difference between transactional and transformational experiences. Trail Ridge Road, Rocky Mountain National Park …
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Transactional vs. Transformational: Relationships
Conducting a simple internet search of the term leadership, one will find over six billion results appearing in the search engine. Attempting to narrow the focus in efforts to reduce that overwhelming amount into something more manageable, one might try the University library site and whittle it down to only 200,000 results. As shared in …
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Flourishing @ Life 